Privacy Policy

This policy explains what information Life Line Ambulance Service (“we”, “us”) collects when you contact us about ambulance or patient transport services in Hyderabad, and how that information is used. It applies to this website and to enquiries made by phone.

When you call or otherwise contact us, we may collect:

• Your name and phone number
• Pickup location and destination
• Details of the ambulance or transport service you need
• Any message or additional context you choose to share

If this website adds a web enquiry form or analytics in the future, that update will describe what device, browser or cookie-based information is collected at that time — see our Cookie Policy for the current state of cookies on this site.

We use the information you share to discuss and arrange the ambulance or transport service you’ve requested, to communicate with you about that request, and to maintain accurate records of the service provided.

We share the minimum information necessary with the ambulance crew assigned to your transfer, and, where relevant, with the receiving hospital or facility. We do not sell your information. We may disclose information where required by law or a valid request from a public authority.

We retain information only for as long as reasonably necessary to provide the requested service and to meet our business record-keeping obligations, after which it is deleted or anonymised.

You can ask us what information we hold about you, request a correction, or ask us to delete it, subject to any legal or record-keeping requirements. Call 9951244266 to make a request.

This website is not directed at children. Where a family member shares details about a child as a patient in order to arrange transport for them, that information is used solely for that purpose as described above.

We take reasonable steps to protect the information you share with us. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

For any privacy-related question, call 9951244266.